Users are not receiving notification emails

Known issues for employersThis article sits within the Known issues for employers section

We are aware of an issue where certain users do not receive notification emails from the apprenticeship service even though they are subscribed to receive them.

If you are registered as the account owner, you will not receive notification emails from the apprenticeship service.  You can check your role in the service by clicking "Change team members or roles".  This will open a new window where you will be able to see if you are a viewer, transactor or owner.

If you are not the registered account owner, please contact us to let us know you are not receiving the notification emails.

We are currently investigating this issue and will advise the affected users of progress as it is made.

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