Incentive payment for hiring a new apprentice - view your application

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We’ve added a new area to the apprenticeship service account for all of your hire a new apprentice payment information. Within your account, you can apply, view applications and check the status of each payment.

Sign in and select ‘Your hire a new apprentice payments’ from the homepage of your account.

When you’ll get paid

We’ll send the payment in 2 equal instalments for each apprentice. The first payment is due after an apprentice completes 90 days of their apprenticeship and the second is due after 365 days. The training provider needs to confirm to ESFA when an apprentice is ready for each payment.

Payments are sent by Bacs on the 14th working day of the month. It usually takes 3 working days to process.

Understand your payments

We cannot make any payments until we’ve received and verified the organisation and finance details. This could take up to 3 months and we may contact someone from the organisation.

 

Payment status

Description

Estimated

The date we expect to send the payment.

PAYMENT ISSUE

Contact your training provider to check your information matches

The information in your apprenticeship service account for this apprentice does not match what the training provider submitted.

Contact your training provider to check who has the correct information.

Payment sent

This is the date we send the payment information to be processed

Payments are sent by Bacs on the 14th working day of the month. It usually takes 3 working days to process.

Apprenticeship paused or stopped

The apprentice has paused or stopped their apprenticeship.

Contact your training provider if this is incorrect.

Training provider needs to confirm they have started their apprenticeship

The training provider has not confirmed that the apprenticeship has started their apprenticeship.

The training provider usually submits their information to the Education and Skills Funding Agency (ESFA) within the first week of each month.

Contact your training provider if they have not submitted their information.

Application paused

We’ve contacted you about this application and are waiting for a reply.

 

Why we might send the payment after the estimated date

We might send the payment after the estimated date if the training provider:

  • does not submit their information on time
  • gives us information that does not match what is in the apprenticeship service account (also known as a ‘data lock’)
  • changes an apprentice’s start date

We also might send the payment after the estimated date if:

  • the organisation does not add their organisation and finance details or if we have not verified them
  • an apprentice takes a break in learning

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