Working with employers new to the apprenticeship service

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Since 1 April 2021, all new apprenticeships are managed and funded using the apprenticeship service, and all employers hiring apprentices need to have an apprenticeship service account.

This means you may be working with employers who are using the apprenticeship service for the first time.

We have created a range of resources for you and your employer contacts, to support your use of the apprenticeship service. 

Resources for you and your team

Webinar: An overview of the apprenticeship service user journeys. Aimed at training providers, this webinar covers what the apprenticeship service is, how you can support employers and an overview of employer and training provider user journeys.

How-to video: Apprenticeship service user journey. An explanation of the provider-led user journey through the apprenticeship service, covering registration, agreements, provider permissions, funding reservations and adding an apprentice.

ESFADigitalServices Twitter channel. Keep up to date with apprenticeship service news, including new features, webinars and top tips.

Resources to share with employers

Webinar: How to use the apprenticeship service. Aimed at employers, this webinar includes what the apprenticeship service is and how to se it, how to set permissions and an employer perspective of what it’s like to use the apprenticeship service.

Video playlist: Using the apprenticeship service. A collection of simple, how-to videos covering topics such as ‘what is the apprenticeship service’ and ‘registering an account on the service’. Our apprenticeships hub contains all the answers to questions frequently asked by potential apprentices and employers.

Help portal. If employers have specific queries about the apprenticeship service they can visit our help portal to review help articles, webchat with our advisers, and find out how to call or email our helpdesk.

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