Cookies on Get help with the apprenticeship service
Standalone pagesThis article sits within the Standalone pages sectionCookies are files saved on your phone, tablet or computer when you visit a website.
We use cookies to store information about how you use the website, such as the pages you visit.
Cookie settings
We use different types of Cookies.
Cookies that measure website use
We use Google Analytics to measure how you use the webservice so we can improve it based on user needs. We do not allow Google to use or share the data about how you use this service.
Google Analytics sets cookies that store anonymised information about:
- how you got to the service
- the pages you visit on GOV.UK and government digital services, and how long you spend on each page
- what you click on while you're visiting the service
Cookies may be set by other third-party services to do things like measure how you view YouTube videos that are on the service.
If you have an account with other services provided by the Education and Skills Funding Agency, the information collected using analytics cookies will be linked to your account. This will help us make the service work better for you.
Strictly necessary cookies
These essential cookies do things like:
- your progress through a form (for example a licence application)
- the notifications you've seen so we do not show them to you again
They always need to be on.
See cookie details directly below.
Cookie details
| Cookie name | Cookie purpose | Cookie duration | Category |
|---|---|---|---|
| _help_center_session | Stores unique session key for Help Center product | Session | Strictly necessary |
| _pendo_accountid.PENDO_API_KEY | Analytics information | 100 days | Analytics |
| _pendo_meta.PENDO_API_KEY | Analytics information | 100 days | Analytics |
| _pendo_visitorld.PENDO_API_KEY | Analytics information | 100 days | Analytics |
| _zendesk_cookie | Stores settings information for various features | 20 years | Functionality |
| _zendesk_session | Stores unique session key for Zendesk Classic application | Session | Strictly necessary |
| _zendesk_shared_session | Stores a unique session key for a session shared across Zendesk products | 1 day | Strictly necessary |
| wsid | Store user’s session id. For authentication and session resume | Session or 30 days | Strictly necessary |
| ZD-referrerPolicy | Stores referrer tags. | Forever (unless purged through normal browser activity) | Strictly necessary |
| ZD-zE_oauth | Stores the authentication token once the user has been authenticated. | 2 hours | Strictly necessary |
| ZD-currentTime | Sets the time when page loads. |
Forever |
Analytics |
| ZD-settings | Stores a hash of settings so that we don't keep sending blips after the initial one |
Forever |
Analytics |
| ZD-suid | Session id for pathfinder |
20 minutes |
Analytics |
| ZD-buid | Collects Machine ID | Forever | Analytics |
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