Cookies on Get help with the apprenticeship service

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Cookies are files saved on your phone, tablet or computer when you visit a website.

We use cookies to store information about how you use the website, such as the pages you visit.

Cookie settings

We use different types of Cookies.

Cookies that measure website use

We use Google Analytics to measure how you use the webservice so we can improve it based on user needs. We do not allow Google to use or share the data about how you use this service.

Google Analytics sets cookies that store anonymised information about:

  • how you got to the service
  • the pages you visit on GOV.UK and government digital services, and how long you spend on each page
  • what you click on while you're visiting the service

Cookies may be set by other third-party services to do things like measure how you view YouTube videos that are on the service.

If you have an account with other services provided by the Education and Skills Funding Agency, the information collected using analytics cookies will be linked to your account. This will help us make the service work better for you.


Strictly necessary cookies

These essential cookies do things like:

  • your progress through a form (for example a licence application)
  • the notifications you've seen so we do not show them to you again

They always need to be on.

See cookie details directly below.


Cookie details

Cookie name Cookie purpose Cookie duration Category
_help_center_session Stores unique session key for Help Center product Session Strictly necessary
_pendo_accountid.PENDO_API_KEY Analytics information 100 days Analytics
_pendo_meta.PENDO_API_KEY Analytics information 100 days Analytics
_pendo_visitorld.PENDO_API_KEY Analytics information 100 days Analytics
_zendesk_cookie Stores settings information for various features 20 years Functionality
_zendesk_session Stores unique session key for Zendesk Classic application Session Strictly necessary
_zendesk_shared_session Stores a unique session key for a session shared across Zendesk products 1 day Strictly necessary
wsid Store user’s  session id. For authentication and session resume Session or 30 days Strictly necessary
ZD-referrerPolicy Stores referrer tags. Forever (unless purged through normal browser activity) Strictly necessary
ZD-zE_oauth Stores the authentication token once the user has been authenticated. 2 hours Strictly necessary
ZD-currentTime Sets the time when page loads.


ZD-settings Stores a hash of settings so that we don't keep sending blips after the initial one


ZD-suid Session id for pathfinder

20 minutes

ZD-buid Collects Machine ID Forever Analytics

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