Get help with the apprenticeship service
Help articles
Apprentice
Employer
Training provider
- Change to the provider account: new feedback section
- Record a change of employer
- Get ready for R14
- Incentive payment for hiring a new apprentice - Provider actions
- Employers and providers: How to recruit an apprentice using the Apprenticeship Service
- Completing and certifying apprenticeship frameworks by 31 March 2025
- View all Training provider articles
End-point assessment organisation
- Changes to the way you log into your Apprenticeship Assessment Service account
- An EPAO is unable to request an apprenticeship certificate
- Record a grade API
- Get an end-point assessment plan
- Apply to assess a standard
- Request an apprenticeship certificate
- View all End-point assessment organisation articles
Known issues for employers
- Temporary issue where employers are not able to access their account
- July transactions in the download transaction tool
- Temporary Issue with missing information from the download transaction tool
- Issues with notifications from the apprenticeship service for employers
- Employer is seeing outstanding tasks when there are no outstanding actions to complete
- View all Known issues for employers articles
Contact us
Our opening times are 8am to 8pm Monday to Friday.
Webchat
Send a message
You can send a message. During our opening times, we’ll reply within 4 hours.
Send an email to
helpdesk@manage-apprenticeships.service.gov.uk.
During our opening times, we’ll reply within 4 hours.
Phone
Call us on 08000 150 600.
Text us on 07588 690018.
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