Get help with the apprenticeship service
Help articles
Employer
- Incentive payment for hiring a new apprentice - view your application
- Supporting our users to access funding on the apprenticeship service – Funding backdated starts
- Apprenticeship funding
- Reset your password
- Add PAYE schemes to your account
- Recording a change of provider on the apprenticeship service
- View all Employer articles
Training provider
End-point assessment organisation
Known issues for employers
- Incorrect figure displayed in the 'estimated funds to expire' field
- Users are not receiving notification emails
- Issues with notifications from the apprenticeship service for employers
- Employer is seeing outstanding tasks when there are no outstanding actions to complete
- View all Known issues for employers articles
Known issues for training providers
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Contact us
Our opening times are 8am to 8pm Monday to Friday.
Webchat
Send a message
You can send a message. During our opening times, we’ll reply within 4 hours.
Send an email to
helpdesk@manage-apprenticeships.service.gov.uk.
During our opening times, we’ll reply within 4 hours.
Phone
Call us on 08000 150 600.
Text us on 07588 690018.
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