Get help with the apprenticeship service
Help articles
National Apprenticeship Week 2025
Employer
Training provider
- Skills Construction Package
- Record a change of employer
- Incentive payment for hiring a new apprentice - Provider actions
- How we collect and use feedback on your training
- Employers and providers: How to recruit an apprentice using the Apprenticeship Service
- Completing and certifying apprenticeship frameworks by 31 March 2025
- View all Training provider articles
End-point assessment organisation
- Changes to the way you log into your Apprenticeship Assessment Service account
- An EPAO is unable to request an apprenticeship certificate
- Get an end-point assessment plan
- Apply to assess a standard
- Request an apprenticeship certificate
- Get a replacement apprenticeship certificate
- View all End-point assessment organisation articles
Known issues for employers
Contact us
Our opening times are 8am to 8pm Monday to Friday.
Webchat
Send a message
You can send a message. During our opening times, we’ll reply within 4 hours.
Send an email to
helpdesk@manage-apprenticeships.service.gov.uk.
During our opening times, we’ll reply within 4 hours.
Phone
Call us on 08000 150 600.
Text us on 07588 690018.
You cannot send us photos or videos via text.
Your phone company may charge you separately, standard SMS rates apply.