Pause or stop an apprenticeship

You can only stop an apprenticeship if you have one of the following types of permission in the organisation’s apprenticeship account: 
 

• Add apprentices and view information
• Accept agreements, view information and manage PAYE schemes, organisations, apprentices and team members

Pausing an apprenticeship

You can no longer pause an apprentice via the edit status section of the learner record. Pauses will be updated using the date the training provider adds to the ILR for the break in learning. 

We have added a ‘Payment Pause’ feature to the learner record. This enables you to pause and resume payments when the learner status is Live, prompting providers to make changes in the ILR when required.

Change the payment status of an apprenticeship

You can temporarily pause payments to a training provider if the learner:

• is on a break in learning
• has withdrawn 
• there is a change to training details. 
• you disagree with an auto approved change

You will not be able to pause payments without selecting a reason. Once you select the reason for the pause this will appear on the training provider’s account. The provider will be able to see that you have either paused payments because the learners are on a break or they are withdrawn.

If there is a need to have a change to the training details or with an auto approve change the provider will do this via the ILR.

The status of the apprentice will still show as live on your account. 

A notification will go to the train provider to tell them payments are paused.

If you pause an apprenticeship incorrectly, we will backdate any payments to your training provider. You must cancel the pause, and the training provider must submit it in their Individualised Learner Record (ILR).

Important: You can still filter for paused apprenticeships by learner status on the manage apprenticeship page. 

Stopping an apprenticeship

You should stop an apprenticeship when you need to:

• change the training provider during the course
• change the employer during the course
• cancel the apprenticeship
• cancel all future payments

You will be asked, when stopping an apprentice record, whether the apprentice has been made redundant.  This data is being collected for internal reporting purposes and will not affect you, your apprentice or your account. 

You must tell your training provider before you make any changes, so they can record them in their ILR.

Do not stop an apprenticeship that's completed.

Last updated on 23 July 2026 09:30