Request an apprenticeship certificate - For an Apprenticeship Standard

End-point assessment organisations (EPAOs)

Apprenticeship certificates show that an individual has completed their apprenticeship. 

End-point assessment organisations can request a certificate once an apprentice has completed their end-point assessment. The apprentice must give permission for their EPAO to apply for a certificate on their behalf. 

EPAOs can only request one certificate for each apprenticeship, but can get a replacement apprenticeship certificate if it’s incorrect, damaged or lost during the delivery.

Delivery

 Apprenticeship certificates can be to be sent to the: 

• employer
• apprentice 
• or the apprentice’s training provider

When we receive your request for a certificate, we will review it and post the certificate by recorded delivery. You can check whether you’ve requested a certificate in your apprenticeship service account.

If the certificate has not been received after 15 working days, please contact us. 

Royal Mail are responsible for the delivery of certificates, the service is a 48 hour tracked delivery service with no requirement for a signature upon delivery. 

Cannot find an apprentice

We check the apprentice’s details that are entered on the request for the certificate against the information on the training provider’s individualised learner record (ILR). If the EPAO cannot find an apprentice on the portal, please check that their details are correct with the training provider.

EPAOs should check the apprentice's:

• name
• unique learner number (ULN)
• completion status (all apprentices must have ‘completed’ their apprenticeship)

If the details are incorrect, the training provider will need to update the ILR before their certificate can be requested. 

Last updated on 13 October 2025 10:35