Get a replacement apprenticeship certificate

End-point assessment organisationThis article sits within the End-point assessment organisation section

If an apprenticeship certificate is incorrect, damaged or lost during the delivery, you can request a replacement for free. We normally send replacement certificates to the apprentice’s employer.

We have introduced temporary flexibilities if the employers address is not accessible to make sure certificates are received. Apprenticeship certificates can now be to be sent to the:

  • apprentice
  • or the apprentice’s training provider

We send new certificates out within 15 days, by recorded delivery.

You’ll need to send any damaged or incorrect certificates back to us.

Apprenticeship Operations Team
Apprenticeship Service
Cheylesmore House
5 Quinton Road
United Kingdom

Contact us to request a free replacement certificate.

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