Overlapping training dates

An overlapping training date error occurs when an apprentice’s previous course record is still live on the system and you are unable to add the new record.  

What happens next  

If you can’t add the apprentice to your account because the apprentices’ previous record is still live on the system, you need to contact us.  We will attempt to contact the previous employer and ask them to apply a stop date to their record. Once a stop date has been applied you will be able to add the new record.  

We allow 4 weeks for the previous employer to respond to us and apply the stop date. We send follow up emails every 7 days. If we do not receive a response from the previous employer after the 4-week period has lapsed, we can apply the stop date for them.  

If the apprentice’s previous employer cannot be contacted e.g. the company has gone into liquidation, we will apply the stop date on their behalf.  

Last updated on 01 October 2020 12:13