Overlapping training dates
Training providerThis article sits within the Training provider sectionAn overlapping training date error occurs when an apprentice’s previous course record is still live on the system and you are unable to add the new record.
Training providers can now request that the previous employer stops the record through their apprenticeship service account. This will send a notification to the previous employer asking them to add the stop date to the previous record.
We allow 4-weeks for the previous employer to respond to this request and apply the stop date. You will be notified once this stop date has been added.
If we do not receive a response from the previous employer after the 4-week period has lapsed, or if the apprentice’s previous employer cannot be contacted e.g. the company has gone into liquidation, we will apply the stop date on their behalf.
Important: You must request the previous employer stops the record through their apprenticeship service account in the month the apprentice is due to start with the the new employer. If we do not receive a response from the previous employer, we will add the stop date from the month in which the request was made.
Please also note that where the training provider is getting an overlapping training date error using the change of employer function, you will need to contact us for us to contact the previous employer on your behalf. We are planning to release an improvement for this to be requested through the apprenticeship service account soon.
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