Overlapping training dates

An overlapping training date error occurs when an apprentice’s previous course record is still live on the system and you are unable to add the new record.  

What happens next  

If you can’t add the apprentice to your account because the apprentices’ previous record is still live on the system, you need to contact us.  We will attempt to contact the previous employer and ask them to apply a stop date to their record. Once a stop date has been applied you will be able to add the new record.  

We allow 4 weeks for the previous employer to respond to us and apply the stop date. We send follow up emails every 7 days. If we do not receive a response from the previous employer after the 4-week period has lapsed, we can apply the stop date for them.  

If the apprentice’s previous employer cannot be contacted e.g. the company has gone into liquidation, we will apply the stop date on their behalf. 

We cannot apply a stop date to a previous record without following the steps outlined above. 

If a stop date is already present on the record, you must contact the previous employer to amend this.  We are not able to change this.

Please note: The deadline for submitting data for the 2021 to 2022 academic year (R14) closes at 6pm on 20 October 2022.  It is important that the data matches in the apprenticeship service and ILR at this point or payment will not be made for the 21/22 academic year.

Last updated on 18 August 2022 09:28