Overlapping training dates

An overlapping training date error occurs when an apprentice’s previous course record is still live on the system and you are unable to add the new record.  

Training providers can now request that the previous employer stops the record through their apprenticeship service account.  This will send a notification to the previous employer asking them to add the stop date to the previous record.

We allow 2 weeks for the previous employer to respond to this request and apply the stop date.  You will be notified once this stop date has been added.

If we do not receive a response from the previous employer after the 2 week period has lapsed, we will apply the stop date on their behalf. 

All requests need to go through the apprenticeship service account. If you are having issues following this journey, please Contact us.

Important: You must request the previous employer stops the record through their apprenticeship service account in the month the apprentice is due to start with the the new employer. If we do not receive a response from the previous employer, we will add the stop date from the month in which the request was made.

Last updated on 23 April 2024 14:50