Change a certificate

End-point assessment organisationThis article sits within the End-point assessment organisation section

You can make changes to a certificate when you ‘record a grade’ in the apprenticeship assessment service. 

If the name, standard or level is incorrect, check that the training provider has the correct details. They’ll need to update the individualised learner record (ILR) before you can record the grade.

if you need to cancel a certificate after you’ve submitted the assessment details, Contact us by 10:00 Thursday morning.

Certificates are printed every Thursday afternoon.  If you have not submitted your cancellation before this time, the certificate will be printed with the details you originally submitted.

If you miss this deadline, please follow the steps outlined in the ‘Get a replacement apprenticeship certificate’ article.

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