An EPAO is unable to request an apprenticeship certificateKnown issues for EPAOsThis article sits within the Known issues for EPAOs section
Requests for an apprenticeship certificate must be made by the EPAO. If you are an EPAO and cannot submit a request for an apprenticeship certificate, this may be because changes have been made in the ILR that have not pulled through to the system correctly.
Check with the training provider if there have been any changes made to the ILR since the last return. If there has, please wait until the next ILR return has been made and try again.
If this does not resolve the issue, contact us with the UKPRN and name of the training provider and if there has been any change in circumstances or recent changes to the ILR.