We are aware of an issue within the apprenticeship service where the training
provider gets a data mismatch notification in their apprenticeship service
account, but has not changed any information in the individualised learner
Whilst we fix this, please see the following example and workaround.
The training provider gets a notification that the standard or framework
changed from level 2 hairdressing to level 3 engineering.
If you get this notification and have not changed information in your ILR,
check that you are still receiving payments for this apprentice in your ‘Apps
Monthly Payment Report’.
If you are receiving payments, then ignore the notification. It is incorrect and
we’re working to fix it.
If you are not receiving payments, contact us
. We’ll ask you for the:
- training provider’s details
- employer’s details
- unique learner numbers (ULN) for all the apprentices this affects
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