Get help with the apprenticeship service
Help articles
Announcements
Employer
- Mayoral Strategic Authority (MSA) Apprenticeship Brokerage Pilots
- Automatic change from levy-funded account to non-levy funded account
- Financial support to hire a young person
- Changes to apprenticeship levy funding
- Apprenticeship Hiring Payment for Non-levy Employers.
- Streamlining apprenticeships
- View all Employer articles
Training provider
End-point assessment organisation
- Request an apprenticeship certificate - For an apprenticeship Framework
- Apprenticeship Assessment Principles
- Create your GOV.UK log in for End-Point Assessment Organisations (EPAO's)
- Log into your Apprenticeship Assessment Service account
- An EPAO is unable to request an apprenticeship certificate
- Request an apprenticeship certificate - For an Apprenticeship Standard
- View all End-point assessment organisation articles
Known issues for training providers
- Temporary issue affecting the adding of apprentice journey
- Training providers receiving unexpected DLOCK 01 and 02 errors in their data match report
- Short delay between submitting ILR and data locks
- Incorrect data mismatch notifications for training providers
- View all Known issues for training providers articles
Contact us
Our opening times are 9am to 6pm Monday to Friday.
Webchat
Send a message
You can send a message. During our opening times, we’ll reply within 4 hours.
Send an email to
helpdesk@manage-apprenticeships.service.gov.uk.
During our opening times, we’ll reply within 4 hours.
Phone
Call us on 08000 150 600.
Text us on 07588 690018.
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